Beatrice Chamber of Commerce presents...
Bill Drury, a man with a passion. A Passion for Service!
How to Win Customers and Reduce Lost Sales
Join us at either of Two Identical Sessions at the Holiday Inn Express
Wednesday, September 9th
Morning Session - 8:30 - 11:30 am
Afternoon Session - 1:00 - 4:00 pm
Chamber Members Registration Fee
$49 per person if registered by 9/2/09, $59 after 9/2
$39 per person, 5 or more registered from same company
Non-Chamber Members Registration Fee
$99 per person
Topics covered include:
- · Get ready for turbulent change
- · How to stay motivated
- · Who really signs your paycheck
- · Make a great first impression
- · Build and maintain a positive attitude
- · Communicate respect to every customer
- · Remembering and using customer names
- · Personalize your service
- · How to listen effectively
- · Turning your irate customers into your best customers
- · How to handle the ten most difficult people
- · Overcome stress
Eliminate the word "just" -- take pride in your job!
How to WIn Customers and Reduce Lost ...
