How to WIn Customers and Reduce Lost Sales

Beatrice Chamber of Commerce presents...

Bill Drury, a man with a passion. A Passion for Service!

How to Win Customers and Reduce Lost Sales

Join us at either of Two Identical Sessions at the Holiday Inn Express

Wednesday, September 9th

Morning Session - 8:30 - 11:30 am

Afternoon Session - 1:00 - 4:00 pm

Chamber Members Registration Fee

$49 per person if registered by 9/2/09, $59 after 9/2

$39 per person, 5 or more registered from same company

Non-Chamber Members Registration Fee

$99 per person

Topics covered include:

· Get ready for turbulent change
· How to stay motivated
· Who really signs your paycheck
· Make a great first impression
· Build and maintain a positive attitude
· Communicate respect to every customer
· Remembering and using customer names
· Personalize your service
· How to listen effectively
· Turning your irate customers into your best customers
· How to handle the ten most difficult people
· Overcome stress

Eliminate the word "just" -- take pride in your job!

How to WIn Customers and Reduce Lost ...

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Date and Time

Wednesday Sep 9, 2009

Website

www.beatricechamber.com

Contact Information

Lori Warner 223-2338
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